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Delivery Boy Job Description
A common sight on Indian roads these days are men on motorcycles, with a food box attached at the end, delivering orders to offices and residences. Recently, while countering a leaked government report that mentioned that unemployment in India in touched the highest mark in 45 years, Niti Aayog chief executive Amitabh Kant claimed that Ola and Uber alone have created 2. Having no earnings while preparing for competitive exams like the IAS or burdened with the responsibility of providing for their family, unemployed youth are making a beeline for online startups such as Ola, Uber, Swiggy, Foodpanda and Zomato, which have made it possible for them to earn quick bucks.
All you need is a driving licence. Shot on a mobile phone, the video that quickly went viral on social media showed a Zomato delivery man in Madurai taking bites from several food parcels, licking the spoons clean and then packing everything securely again for delivery. Not surprisingly, many customers were outraged. Zomato, on its part, sacked the delivery man after an inquiry.
The incident, however, was a rude awakening to the realisation that faceless, nameless delivery boys we take for granted are also humans and that they face several rigours in their jobs, from extended working hours and job insecurity to dismal pay and inadequate facilities. The need of the hour, clearly, is for employers to take note of this and take appropriate steps. We are making an attempt to build an environment that encourages professional help. Twenty-five-year-old, Noida-based delivery man Vardhan name changed on request who is employed with Zomato, told Financial Express that no professional has as yet spoken to him.
The first is, of course, their salary. The second are incentives, which are dependent on many factors. At Swiggy, for instance, there are three types of incentives—weekday, weekend and monthly—that delivery persons can earn through the orders they deliver.
They also get incentives if they work beyond 11 pm and on rainy days. But in order to be entitled to these incentives, one needs to put in certain hours of work.
For example, if a worker wants to qualify for the weekday incentive, his work time should collide with the peak hours 11 am-3 pm and pm.
Incentives grow higher with more earnings, which means one has to be on the road for more than 12 hours a day. Also, there is usually more demand in tony neighbourhoods like Bandra in Mumbai, Koramangala in Bengaluru and south Delhi localities, which means that delivery boys delivering in these areas earn more.
The year-old, however, added that incentives have been reduced over time. Work is more, pay is less. Another Swiggy delivery boy, year-old, Delhi-based Robin name changed on request , is, however, satisfied with his job.
Robin, who works for six days from 12 am to 11 pm, says he is happy to work more than 12 hours as long as he gets incentives like Rs for every Rs 1, worth of deliveries. The third source of income for delivery men, also called delivery partners, is tipping by customers. In fact, when one orders from Zomato, the customer can see a brief profile about the delivery boy, listing their dreams and ambitions.
But then again, tipping is a personal matter. One of these is weekly payments. Plus, knowing very well that not every delivery man is comfortable with English, Foodpanda has ensured that its app is available in eight regional languages besides English to help them navigate it easily. Not just that, these workers can log on and off the platform as per their convenience, allowing them to earn more in line with demand cycles. Besides this, they are provided with uniforms and food delivery bags, with reflectors attached to them, which help them stay safe at night while driving as reflectors improves their visibility in the dark.
Swiggy, too, provides various benefits. These include tie-ups with banks like Bank of Baroda to facilitate easy access to vehicle loans for its delivery partners at competent rates.
A few weeks ago, it also updated its partner app to facilitate better earnings for its delivery partners. Interestingly, Swiggy employs more than women delivery partners across 18 cities, including Mumbai, Pune, Chennai, Kochi and Kolkata. These women work in shifts that end before 6 pm and operate in areas identified as safe zones, getting incentives and benefits consistent with the male delivery partners.
Zomato, too, has several reward programmes for its delivery men, and maintains that it keeps their safety first. Tough job While on the job, a major issue that delivery men face is uncooperative customers.
In that case, I have to keep stopping and asking for directions from passers-by, which delays the order, reducing my earnings. Recently, Kerala-based Roshan, a food delivery boy, reached a restaurant to collect an order only to find the owner thrashing an employee.
When he tried to intervene, he was thrashed as well. Customers, on their end, have their own complaints. Twenty-seven-year-old Mumbai-based journalist Roshni Banerjee name changed on request shares an anecdote about her delivery experience with Swiggy. Once I ordered French fries from Swiggy, but the order was handed over to my landlord.
I got to know only when I received a notification from Swiggy, saying my order had been delivered! In cases like these, Swiggy sometimes offers to refund the money, but this solution might not appeal to every customer.
Take year-old Delhi-based editor Archana Mishra, for instance. Mishra had once ordered biryani worth Rs only to have her order cancelled by Swiggy. She had already made the payment by card and when she called customer care, she was told that her money would be refunded within seven-eight days. Mishra, however, needed the money immediately to place another order. The customer rushes out only to find that there is no delivery boy.
Zomato, however, seems open to feedback. Whenever we receive a complaint from a user, a Zomato executive is assigned who verifies the complaint with the delivery partner and if need be, with the restaurant partner as well.
This process helps us in understanding the root cause of the issue, post which we conduct a thorough investigation. Like us on Facebook and follow us on Twitter. Financial Express is now on Telegram. Click here to join our channel and stay updated with the latest Biz news and updates. Illustrations: Shyam Kumar Prasad. Stock Market. Big 'Make in India' success for Indian Railways! First 12, HP electric locomotive joins network.
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delivery boy Jobs
A common sight on Indian roads these days are men on motorcycles, with a food box attached at the end, delivering orders to offices and residences. Recently, while countering a leaked government report that mentioned that unemployment in India in touched the highest mark in 45 years, Niti Aayog chief executive Amitabh Kant claimed that Ola and Uber alone have created 2. Having no earnings while preparing for competitive exams like the IAS or burdened with the responsibility of providing for their family, unemployed youth are making a beeline for online startups such as Ola, Uber, Swiggy, Foodpanda and Zomato, which have made it possible for them to earn quick bucks. All you need is a driving licence.
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Delivery Boy Jobs
Delivery boy jobs mainly include on-road work. They act as the final link between the business and the customer. So, hiring the right person to represent your business on the front lines is vital. With e-commerce steadily gaining ground in India, the need for delivery services in business has increased significantly. In June , it was estimated that India has around million Internet users and several start ups are partnering up with companies that specialise in courier services to cater to these customers. Hiring in-house delivery executives makes everything that much simpler. So how do you screen for the best candidates? This is a prerequisite for any delivery driver.
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Delivery Boy jobs
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delivery boy jobs
Such types of workers are called unskilled workers. The unskilled workers have many types such as deliver boy, office boy, field boy, tailor, driver, security guard, machine operator, cnc operator, construction labor, cleaner, helper, loader, peon, maid, quality checker, etc. Their life is far from the comfort of skilled and professional workers. They get less income, no special privilege like insurance scheme and pension plans. Delivery boys have to safely deliver products from the online e-commerce websites to their respective customers. Employers hire delivery boy for the smooth and efficient delivery of any products. Every deliver boy is assigned specific areas for their delivery tasks and they have to do a certain amount of delivery in a day to those areas. Office boys are primarily can be seen in medium to large offices.
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